Love it or hate it, self-checkout lanes are being installed in more stores across the country. However, CNN reports that some major retailers are changing the way they operate their self-checkouts.
Retailers told news websites that self-checkouts appear to be leading to increased product losses due to “shrink.” This is an industry term that refers to losses caused by customer error or intentional shoplifting.
Some studies have found that self-checkout lanes and apps can lead to higher loss rates. Part of the reason is that customers have trouble scanning products, especially produce and meat, which require codes to be manually entered into the system.
However, it seems possible that other customers could take advantage of the lax surveillance and steal products.
Walmart has removed self-checkout stations from some stores. Costco has increased the number of self-checkout staff after it was discovered that non-members were sneaking in with membership cards that did not belong to them and using the self-checkouts.
Five Below says it will also increase the number of manned cash registers.
To read the full report, visit the CNN website.
In any case, self-checkout lanes are likely to remain. Self-checkout will become the dominant checkout format for grocery stores in 2022, increasing to 55% of transactions, according to a survey conducted in April by retail analyst site VideoMining.
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