Walmart is issuing new public assurances that it will only develop and deploy artificial intelligence (AI) technology in safe and ethical ways.
The discount chain has announced the Walmart Responsible AI Pledge. This pledge is structured around his six promises and highlights how our customers, members and employees can expect us to use AI responsibly through all stages of AI technology. The company says it will.
- Transparency: Walmart is committed to helping our customers, members, and employees understand how the company uses data and technology, including AI, and what our goals are in using AI.
- safety: Retailers use advanced security measures to protect consumer data. Walmart is committed to continually reviewing its security practices aimed at mitigating current and emerging threats.
- privacy: Walmart will work to evaluate its AI systems to ensure that the confidential and sensitive information it stores is used in a way that protects privacy.
- fairness: Discounters evaluate AI tools for bias that could impact the lives of their customers, members, and employees. Walmart plans to reduce bias and conduct regular evaluations.
- Accountability: Walmart is committed to using human-governed AI and holding ourselves accountable for its impact.
- Customer-centricity: The retailer continues to use AI tools to measure customer satisfaction with AI interactions, listen to feedback, and ensure technology is accurate, relevant, and useful for consumers and employees. We will endeavor to provide a thorough review.
In July 2023, Amazon, Walmart’s biggest rival, joins six other tech companies in an effort supported by the Biden administration to make AI safe, secure, and transparent. Other participating companies include Google, Meta, Microsoft, OpenAI, Anthropic, Refraction.
“We are a people-led, technology-driven company with four core values: Acting with Integrity, Respecting the Individual, Serving Our Customers and Members, and Pursuing Excellence.” Ta. nuala o’connor, Senior Vice President and Principal Advisor, Digital Citizenship, Walmart. These values will continue to be our foundation as we change many other aspects of our company, along with our purpose of helping people save money and live better lives. ”
Walmart develops AI tools
Walmart has deployed an early-stage internal system, Walmart GenAI Playground Generation AI Tools that allow employees to explore and learn new technology In June 2023, Generation AI assistant We are currently testing several generative AI-based search and shopping solutions in our employee app, which we launched in August 2023.
Walmart is also developing generative AI tools to help customers search and make complex purchases, such as selecting age-appropriate phones that are compatible with their current wireless provider. Additionally, the retailer is exploring how this technology can aid consumer decision-making by creating tools that highlight preferred product features and condense reviews into concise summaries. .
In other generative AI efforts, Walmart is experimenting with new tools to integrate the technology into its systems. recently upgraded Augmented reality (AR) based watch at home Features and virtual try-on solution.