Diia, a government portal developed by Ukraine’s Ministry of Digital Transformation, has been quietly leading the fight against corruption for average Ukrainians for some time.
For years, corruption and bureaucracy were synonymous with Eastern European countries like Ukraine, until the digital revolution began to spread across the country.
Thanks to its wealth of technology expertise, Ukraine has digitized many services to reduce costs and eliminate bureaucratic processes, a legacy of the Soviet era that many Ukrainians say have long plagued Ukrainian society. could be gradually eliminated.
Through Diia, Ukrainians and foreign nationals living in Ukraine will be able to access biometric documents and various government services on their smartphones. Ukrainians can also manage any business entities they operate within the application through the business module of the service.
Diia is often used by Ukrainians in place of physical ID when receiving packages or purchasing alcohol.
Mykhailo Fedorov, Ukraine’s Deputy Minister for Digital Transformation, said that in addition to its convenience benefits, Deer eliminates the human factor that traditionally enables corruption by making it harder for officials to demand bribes. It is said to bring great benefits.
“Thanks to digitalization, many projects can be carried out with the removal of stakeholders from the process…The best services are those in which there is no human element at all,” Fedorov said at a press conference on December 5. mentioned in.
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Fedorov said a key area of focus for the ministry was transparency during the rebuild, citing the current e-recovery program as a prime example.
Under this program, Ukrainians can apply for and receive compensation for property damaged by Russian attacks during the full-scale invasion. They are issued bank cards that can only be used to purchase materials from approved vendors to repair their property, thereby avoiding the risk of misappropriation of funds.
Fedorov said that while many projects could potentially be implemented, some would require policy changes that would depend on institutional transparency in establishing requirements.
“The basis is the transparent goals of the heads of organizations and management, how they respond to challenges and implement anti-corruption principles,” Fedorov said.
Yuri Pryadko, a Ukrainian IT specialist working in enterprise data solutions, agrees that transparency is important, but also believes that it is unwise to completely eliminate human involvement.
“Transparency is the number one enemy of corruption. We believe that digitization will dramatically increase transparency,” Pryadko said, adding that modern data platforms, similar to those employed by Diia, will enable audit trails. He added that complex workflows are now possible while maintaining security and ensuring confidentiality.
However, he believed that allowing some level of human input was a more logical and practical approach to avoid detracting from the user experience and leading to low user engagement.
“[A] A pragmatic approach that focuses on the most impactful use cases, governance and audit trails is the way to go, and we look forward to seeing Ukraine take advantage of this approach.” .