AI is embedded throughout our business, from how we personalize and improve the experience for our customers, members, and employees to how we acquire inventory through our supply chain and more. As the pace of innovation accelerates and more sophisticated AI models are integrated into our business, it’s important that the people we serve feel confident and comfortable in how they use our technology .
We are a people-driven, technology-powered company committed to four core values: Acting with Integrity, Respecting the Individual, Serving Our Customers and Members, and Pursuing Excellence. These values will continue to be the foundation of our company, as we change many other aspects of our company, along with our purpose of helping people save money and live better lives. Our commitment to digital trust is based on these values, and is a key foundation as we seek to expand our AI principles to include what we announced and agreed to today: Walmart’s Responsible AI Pledge. It becomes.
The Walmart Responsible AI Pledge is centered around six promises that highlight how we can expect our customers, members and employees to use AI responsibly throughout all stages of AI technology.
- Transparency: We help our customers, members, and employees understand how we use data and technology, including AI, and what our goals are in using it. We are working on this.
- safety: We take advanced security measures to protect your data. We are committed to continually reviewing our security practices with the goal of mitigating current and emerging threats.
- privacy: We are committed to evaluating our AI systems to ensure that the sensitive information we store is used in a way that protects your privacy.
- fairness: We evaluate AI tools for bias that could impact the lives of our customers, members, and employees. We strive to reduce bias and evaluate regularly.
- Accountability: Utilize human-managed AI. We are committed to taking responsibility for our impact.
- Customer-centricity: Measure customer satisfaction with AI interactions and listen to feedback. We are committed to continually reviewing our AI tools to ensure that our technology is accurate, relevant, and helps better the lives of the people we serve.
This means that even as technology and shopping habits evolve, our purpose and values remain the same. The Walmart Responsible AI Pledge is more than just about AI. Now is the perfect time for us to speak directly to our customers, members, and employees. Be transparent and address concerns associated with the rapid pace of technological innovation. And it reinforces our commitment to using technology in ways that are safe and beneficial to them.
And by leading the way, we hope to pave the way for ethical AI adoption in retail.