Walmart is making shopping more inclusive for people with sensory disabilities. The national retail chain creates a low-stimulation environment for several hours each morning.
During the back-to-school season, Walmart replaced its TV walls with static images, turned off the radio, and dimmed the lights.
We’re excited to be part of a team that helps create a culture where everyone feels like they belong. Everyone feels a different sense of belonging, but listening and respecting everyone’s perspectives can lead to thoughtful change.
small changes have big impact
Customers loved this change, and while it may have seemed like a small change to some, it had a huge impact that changed the shopping experience for others.
“As a mother of an autistic child, I really appreciate your recognition and sensitivity to my needs. Little things like lighting and noise make a difference.” – Andrea T., Walmart Customer.
“Several employees have expressed a desire to continue this program throughout the year. We have employees in the store with autism, ADHD, etc., and one employee expressed a desire to continue this program throughout the year.” I commented that this is the first time I’ve done something. I hope this program continues because I think it helps everyone calm down a little during the stressful holiday season.” Tyler Morgan , Walmart Store Manager
“I have a child on the autism spectrum, so sensory overload is commonly experienced in our home. ASD (Autism Spectrum Disorder) and other forms of neurodiversity are invisible disorders. Walmart’s implementation of sensory-friendly time is meaningful to so many families.” Nuala O’Connor, Senior Vice President and Principal Advisor, Digital Citizenship, Walmart
A morning that is gentle on the senses
The pilot program was so successful that Walmart is bringing back sensory-friendly hours. Saturdays aren’t just once a week either.It’s from every day From 8am to 10am It will be sold at all Walmart stores in Japan from November 10th.
https://corporate.walmart.com/news/2023/11/07/small-changes-big-impact-sensory-friendly-hours-return
https://corporate.walmart.com/news/2023/11/07/small-changes-big-impact-sensory-friendly-hours-return