CHARLOTTE — As shoppers search for last-minute gifts for loved ones, many are using mobile apps to make last-minute purchases. But Action 9 investigator Jason Stogenke warns shoppers to be wary of scams. He said lawmakers are pushing for further protections.
Money apps like Cash App and Venmo are fast and easy to use. Many shoppers love the convenience this service provides, until they accidentally send money to a scammer and can’t get a refund.
[ MORE ACTION 9: Multiple people say they were scammed through Zelle app ]
Stugenke said a group of U.S. senators sent letters to Cash App and Venmo urging them to take action. Lawmakers are calling on these companies to publicly disclose information about their misconduct.
“We hear from people all the time that they’ve been scammed and they don’t know what to do,” said Ohio Sen. Sherrod Brown.
According to a recent study by the Pew Research Center, black and Hispanic groups are twice as likely to be scammed, and low-income users are equally vulnerable.
“We just want them to be honest and make amends and make whole people who were scammed,” Brown said.
Action 9 recently reported on another popular paid app, Zelle, which announced plans to refund customers who suffered a loss.
In the meantime, here are some tips for using one of the following apps:
– Set a security lock on your phone.
– Double-check your profile to make sure you’re sending money to the right person.
Channel 9 reached out to both Cash App and Venmo for comment, but did not receive a response in time for this report.
Video: Did you lose money to Zelle scam? Your bank may have to refund your money
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