Over the past month, some customers of Vodafone’s home broadband service have been experiencing a recurring problem that appears to cause internet connection and performance issues when connecting to mobile apps (BBC, Sky News, Gmail, ASDA, etc.) I have encountered it. Home WiFi. However, there are temporary solutions.
Many of Vodafone’s broadband customers appear to have the fastest service available. From fiber to campus (FTTP) based packages (issues may not be limited to them), we have recently received reports of some difficulties when using various apps on smartphones. Most of these complaints seem to come from owners of Android-based phones (such as Samsung), but they may also affect other users.
The issues themselves are very sporadic and can range from slow loading to connectivity issues with certain features to a complete inability to load certain apps. But at the same time, other apps seem to be working fine, which usually indicates a problem with DNS (Domain Name System) or connection routing/peering.
After a little research, I found a number of related complaints on Vodafone’s community forums (examples here, here, here, and here). First of all, the good news is that Vodafone has finally realized .Routing issuesā is affecting our service and we are working to resolve it, but it is unclear when it will be fixed.
A Vodafone support representative said:
“We have identified and are currently investigating a routing issue affecting a small number of users using our Android app. We apologize for the inconvenience and are working to resolve it as quickly as possible. If so, please contact our broadband technical team on 191 free from your Vodafone mobile phone or 03333 040 191 from any other phone. We also have live chat available.”
However, this is not quite the end of the story. After much trial and error, some customers finally IPv6 Vodafone router’s internet address. If you are a long-time reader, you will know that this provider has not yet rolled out IPv6 support for his home broadband network and is well known to be a laggard in this regard, so this is a particularly interesting development. You know that.
On the other hand, enabling IPv6 on a broadband router that doesn’t yet support IPv6 will usually cause problems, unless Vodafone has done something weird or is in the process of implementing support. there is no. We asked Vodafone this week for an update on its IPv6 plans, but the ISP declined to provide an update on its progress.
In the meantime, customers who wish to disable IPv6 will need to access their router’s management interface and change it to .expert modeClick “” at the top right of the page, then “settingClick the “” tab at the top, then “local network” (on the left). The IPv6 checkbox should be a little further down the page, so uncheck it and click[é©ēØ](Restarting your router at this point may help, but is not always necessary).
Note that this may need to be re-enabled once Vodafone resolves the underlying issues or begins actual deployment of IPv6, whichever comes first. Oh, just kidding, Vodafone’s IPv6 rollout almost certainly won’t happen any sooner.