The investment firm acknowledged that there were issues with its mobile app, trading platform, and website.
On Friday afternoon, many Fidelity Investments customers reported problems using the company’s website and mobile brokerage, according to social media posts and data.
Problem reports spiked in the early afternoon, reaching about 3,000, according to the fault monitoring site Downdetector, but by around 2 p.m. ET, the number had fallen to fewer than 200. According to Downdetector, website issues account for more than 60% of reports, and mobile intermediary issues account for nearly 30% of reports.
Fidelity acknowledged the issue in response to customer complaints and questions, including a post from a user on X (formerly Twitter) asking when they can send money to their Fidelity account.
“We are aware that you are experiencing issues with our website, Active Trader Pro (ATP), and our mobile app. We are working urgently to resolve the issue. We apologize for any inconvenience. We apologize for any inconvenience this may cause and thank you for your continued support,ā the company posted around 2:20 p.m.
One user posted: “I can’t close my position because the price has gone down.” How can we all be compensated for lost profits? ā
“I tried to sell my position at 11:30 and was told the position didn’t exist,” a Downdetector user posted around 1:30 p.m.
In October, customers encountered issues trying to trade options on Fidelity’s website, and in August, customers encountered issues when trying to use the company’s mobile app, website, and Active Trader Pro trading platform. There was also a problem.
A Fidelity spokesperson did not immediately respond to an email seeking comment Friday afternoon.
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