Rocket Healthcare, a subdivision of Mobile Rocket, went from strength to strength in 2023. Providing NHS and social care partners with digital business solutions like the Rocket Healthcare app is at the heart of their work, supporting their digital transformation needs.
Our digital ‘Healthcare and Communication’ application has been designed to provide parents of young children with real-time information and facilitate self-management of care for service users aged 0 to 19 years. It has rapidly evolved to become the leading interactive digital solution for communication, service delivery and end-user engagement between healthcare professionals and the community.
This continues with our highly skilled in-house development and project management team based in the UK, working closely with our partners and investing time to understand both their services and user requirements in detail. This was achieved by addressing these through a comprehensive development strategy.
The need for organizations to go digital
NHS England Transformation Directorate highlights the need for organizations to digitize, connect and transform. Currently, just 20% of NHS organizations are classified as digitally mature. The health and social care sector therefore needs to urgently and continuously deploy digital tools to address long-term health improvement goals.
Evidence suggests that digitally mature providers can be up to 20% more efficient than less digitally mature providers due to improvements in both communication and end-user collaboration. .
Our children and youth healthcare APP is free to download from the app store for service users and has approximately 40,000 daily users, with that number growing rapidly every month.
This app has been significantly enhanced over the past 12 months. It is a system packed with the latest technology to improve user experience and outcomes, supporting the everyday healthcare needs of people in the community.
This includes features such as finding essential services, tracking your health activities, healthy and cost-effective recipes, meals and nutrition, mental health features, push notifications, and more, all of which help you stay connected to your health and wellness. It not only increases users’ knowledge about well-being, but also provides tips on how to guide their health. healthy life.
Rocket Healthcare app: Providing online help
The Rocket Healthcare app also offers an extremely easy-to-use health chat feature that provides users with secure and confidential help and advice. This allows service users to get the advice they need quickly, while saving time and freeing up phone lines for more urgent calls.
The app is combined with useful reporting features that provide timely data such as number of downloads and users, demographic splits, and most used features. Access to real-time data enables each service to turn those metrics into valuable insights.
All results are visually and professionally displayed and are a great way to present and report results to senior leaders and commissioners.
We are delighted to have reached an advanced stage in our work at Rocket Healthcare, ensuring that our NHS partners have access to a first-class digital tool that they can completely trust. We have worked rigorously to complete the most rigorous clinical security certifications in the industry. We achieved this by working closely with 8Fold Governance, which takes the most thorough approach to information governance and compliance.
We are proud to currently hold the following certifications:
- DSPT ā Data Security and Protection Tool Kit: This is a self-assessment tool that allows organizations to measure their performance against the National Data Guardian’s 10 security standards.
- DCB0129 ā Clinical Risk Management: This provides evidence of the clinical safety of our health and communication apps.
- DPIA ā Data Protection Assessment: This assessment aims to identify the risks arising when processing personal data.
- D-Tac ā Digital Evaluation Criteria: This provides confidence that the digital health tools used meet standards for clinical safety, data protection, technical security, interoperability, ease of use, and accessibility.
- Cyber āāEssentials Plus: It is designed to help organizations protect themselves from cyber threats.
We have previously successfully built digital apps for private trusts and their 00:00 to 19:00/25:00 services and are now working with mental health teams and podiatry services to help our NHS partners. We are pleased to be able to strengthen our relationship with. It’s also great that our app supports a number of council-run family hub services.
Our biggest success has been the positive feedback we received from our partners:
āWorking with the team at Rocket Healthcare has been a very positive and supportive experience. We are happy with the training and aftercare. Nothing is too much of a hassle for the team. Our health visits Teachers and school nurses said they were able to embrace the development of the Children’s Health App and felt energized and excited to advance the digital social media agenda for children and families. Thank you! ā
Joe Gill
regional director
Communities and Children’s Authority Harrogate and District NHS Foundation TrustSo whatās next for Rocket Healthcare? Weāre excited to build on our success within the NHS and move fully into the wider health, social and home care environment in November 2023 . If you are an organization or company in this field, we would love to hear from you.
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