New Delhi: The Green Delhi app was launched in 2020 as a grievance redressal platform for citizens to report pollution-related activities and has received 71,000 complaints so far. More than 63,000 complaints have been resolved, while more than 7,000 are pending.
The areas that were once under the jurisdiction of North Delhi Municipal Corporation and South Delhi Municipal Corporation had the highest number of complaints at over 18,000 each. North DMC has recorded 18,452 complaints, of which 14,479 have been resolved and 3,951 are pending. South DMC has registered 18,195 complaints, of which 17,419 have been resolved and 757 are pending. For the DDA, 4,358 complaints have been received, of which 3,799 have been resolved and 559 are pending.
An MCD executive said, “Considering that MCD has the largest area, it is not a bad performance.Of course, we will continue to strive to achieve better results.” He added that litigation and local disputes make it difficult to take action and can lead to disputes. The Green Delhi app has a pending rate of around 10%.
The city has two prominent apps, MCD 311 and Green Delhi, where complaints related to pollution, waste incineration and civic issues are registered. A meeting was held at the Delhi Secretariat on Tuesday on the status of measures being taken by the authorities to reduce pollution and a status report on the app.
According to data on MCD 311, which was launched in 2018, 1.5 million complaints have been received so far. He has 77,452 complaints related to MCD jurisdiction alone, of which 5,823 are pending. The overall retention rate is around 20%, with the highest being 41% for NHAI and the lowest being 0% for NDMC.
The MCD 311 app allows citizens to register complaints regarding illegal dumping of construction debris, illegal dumping of municipal solid waste and stray cattle.
A senior official of the Delhi Environment Department said that once a complaint is filed on the Green Delhi app, the respective district environment marshals will visit the spot and verify the complaint. “They fill in the complaint details on a sheet and pass it on to the concerned department,” he said.
After the department resolves the complaint, a green marshal will return to the scene to confirm. If they are not satisfied, they will reopen the case. According to Sheriff Green, they visit about 15 to 20 sites in his day. Most of the pollution-related complaints are related to potholes, illegal dumping of garbage on roadsides, dumping of construction and demolition waste, and dust pollution.
“People should download this app in large numbers to help the government reduce pollution in the national capital and make Delhi a clean city,” the official said.
The areas that were once under the jurisdiction of North Delhi Municipal Corporation and South Delhi Municipal Corporation had the highest number of complaints at over 18,000 each. North DMC has recorded 18,452 complaints, of which 14,479 have been resolved and 3,951 are pending. South DMC has registered 18,195 complaints, of which 17,419 have been resolved and 757 are pending. For the DDA, 4,358 complaints have been received, of which 3,799 have been resolved and 559 are pending.
An MCD executive said, “Considering that MCD has the largest area, it is not a bad performance.Of course, we will continue to strive to achieve better results.” He added that litigation and local disputes make it difficult to take action and can lead to disputes. The Green Delhi app has a pending rate of around 10%.
The city has two prominent apps, MCD 311 and Green Delhi, where complaints related to pollution, waste incineration and civic issues are registered. A meeting was held at the Delhi Secretariat on Tuesday on the status of measures being taken by the authorities to reduce pollution and a status report on the app.
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The MCD 311 app allows citizens to register complaints regarding illegal dumping of construction debris, illegal dumping of municipal solid waste and stray cattle.
A senior official of the Delhi Environment Department said that once a complaint is filed on the Green Delhi app, the respective district environment marshals will visit the spot and verify the complaint. “They fill in the complaint details on a sheet and pass it on to the concerned department,” he said.
After the department resolves the complaint, a green marshal will return to the scene to confirm. If they are not satisfied, they will reopen the case. According to Sheriff Green, they visit about 15 to 20 sites in his day. Most of the pollution-related complaints are related to potholes, illegal dumping of garbage on roadsides, dumping of construction and demolition waste, and dust pollution.
“People should download this app in large numbers to help the government reduce pollution in the national capital and make Delhi a clean city,” the official said.