The “Tell Us Now” app debuted in 2017 but is not widely used.
SAN DIEGO — The city of San Diego has a “Get It Done” app, but what if you live in San Diego County? Well, apparently there’s an app for that too.
“Tell Us Now” has been around since 2017, but it hasn’t been used as much as county leaders would like.
CBS 8 learned more about the app while doing a story about roads in need of repair in Spring Valley.
“I’m baffled right now about this whole mess. I mean, they don’t seem to care about us here in Spring Valley,” James Firminger said.
Mr. Firminger was upset that the road outside Ivanjo and Omega’s home was covered in cracks and potholes. Firminger told CBS 8 he has been trying to get the county’s attention for more than a year without success.
CBS 8 reached out to the county for answers.
A spokesperson told CBS 8 there is no official record of complaints from the area, so she asked how county residents should report problems in their neighborhoods.
At the time, a spokesperson mentioned the “Tell Us Now” app.
“This is one of the many tools we want to engage with the community,” said Murali Pasmarthi, transportation engineering manager for the county Department of Public Works.
Pasmarti explained that people in unincorporated San Diego County can report non-emergency issues and track their progress, similar to how the city operates the Get It Done app.
Just download the app, choose an area of interest, take a quick photo, add some text and send.
“The moment you hit the submit button, that information goes to the front office staff, who can then triage the issue and pinpoint the exact location, location and nature of the problem, and take care of maintenance during normal business hours.” If we can send it to the right crew, the results are typically: Repairs are completed within 72 hours,” Pasumarthi said.
Pasmarti said they accept all kinds of requests, from road repairs to broken streetlights and fallen trees.
Requests can be made in English or Spanish.
Pasumarthi acknowledged that Tell Us Now isn’t being used as much as he would like, saying that of the 500 or so requests he receives each month, only 10% come from the app.
“We would like to see more adoption of this app on many smartphones, but I think we now have over 12,000 users who have downloaded this app on their smartphones,” Pasumarthi said. .
Back in Spring Valley, CBS 8 alerted the county to the road problem and they began filling the pothole within 24 hours.
The entire road and other roads around it are scheduled to be repaved in the summer of 2025.
In addition to “Tell Me Now,” you can also submit your request to the county by email or phone.
Click here for more information.
Related video: Spring Valley residents say roads are a mess and need repairs