Officeworks built a bespoke app on top of ServiceNow to guide staff in adhering to workplace safety protocols and simplify reporting of hazards and incidents.
Travis Callander, director of safety, health and welfare, said: iT News The company has developed a Stay Safe app, a dangerous app, and an incident reporting system.
“These three systems are [our] the existing ServiceNow platform,” he said.
Office Works Latest Sustainability Report [pdf] It said a “review of IT system capabilities” had identified potential technology upgrades to support “safety, health and welfare initiatives”.
The review recommends “customize ServiceNow to make it easily accessible and easy to use for your team members.”
“We recently upgraded our systems and brought all our safety reports to one platform, the Stay Safe app. This brings all reports in one place and makes it more user-friendly for our team members. ,” Callander said.
“We also upgraded the software to be available in mobile and desktop applications.”
Incident reporting systems, on the other hand, are set up to streamline “board and governance report reporting requirements” across the enterprise.
The Stay Safe and Hazard apps are also now available to “all team members within the company,” Callander said.
Expanding ServiceNow
Adhering to safety protocols and reporting incidents aren’t the first tasks Officeworks has made easier for team members by building apps with ServiceNow.
Officeworks previously partnered with MSP Thirdera to build a self-service IT support mobile app on ServiceNow. The program “Penny” encourages staff to resolve errors themselves before submitting a service desk ticket.
For more than a decade, ServiceNow has been used exclusively for Officeworks’ IT service desk, but in recent years the platform has expanded to streamline and digitize several operational and administrative tasks across facilities, human resources, and customer service. did.
For example, ServiceNow’s incident response module was customized to the work of Officeworks’ security team, and Officeworks’ human resources department began using ServiceNow for timesheet analysis and automatically populating vendor details into contract management templates. Ta.
converge life
Officeworks also released an optional app that employees can download to their personal devices to track and improve their physical and mental health and well-being.
Office Works National Health and Welfare Manager Amy Fasolis said: iT News Converge Life had several tools, including a “gratitude journal, moving challenge, and the ability to book an EAP.” [The Employee Assistance Program] You can use the service directly through the app. ”
This app is brought to you by Converge International, Officeworks’ health and wellness partner. Converge International also offers information sessions on physical and mental health.