After an 18-month project, United Way of Dane County announced the release of mobile application options for 211 services. Ashley Manthey, United Way’s director of community engagement and communications, said the service listens and provides a helping hand to people who don’t have consistent access to food, health care, housing, addiction treatment and more. It is said that it is something to do.
of 211 hotline service is your in-depth source of information about both local and national resources and services from across the country, with thousands of local experts ready to help you 24/7, 365 days a year.
release of app Manthey said it aims to streamline and ease the user experience when accessing the service’s resources.
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“Traditionally, to receive assistance from 211, you had to call, send an email, or use a website,” Manthei said. “To make this important community resource more accessible, we developed the 211 Wisconsin app. So, really, its purpose is to make these resources readily available to people when they need them most.” It’s about making it possible.”
Although developed specifically for Dane County, UWDC is also expanding its 211 service to Columbia, Sauk, Greene, Rock and Lafayette counties, Manthey said.
UWDC also installed multiple tablets and kiosks at various community centers for use by people who do not have access to personal cell phones or mobile devices. Manthey said the release of the app aims to optimize and expand access to 211 services.
“Once you download the app, there are a few different ways to use it,” Manthey said. “Enter your postal code to locate your current location and locate some resources within your area. You can also use the app anonymously to browse our services or register to specifically request You can also create a favorites list of specific resources.
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The application is simple and intuitive, with no complex features that prevent you from accessing help. It is designed so that anyone can use it without any doubts. And definitely, if questions arise, the call center is always available to answer them, Mantej said.
Last year, Dane County’s local 211 call center made more than 41,000 referrals to local resources and spent more than 170,000 minutes assisting customers by calling, texting and sending emails, Manthei said. That’s what it means.
“This is a way to expand that capability,” Mantei said. “However, we recognize that the need for assistance in our communities far exceeds the resources available, and we can only provide assistance while it exists. encourages people to download the app and use this service in their communities, but also encourages those who are able to donate so they can continue to provide these services in times of need. ”
